The Better Business Bureau (BBB) has issued a warning about modular home firm, Better Built Homes, based in St. Augustine, Florida. The BBB asserts that there have been 6 complaints since March 2014. The BBB says consumers are “alleging that they have signed a contract with the company and paid a substantial down payment without any work being completed or homes being left incomplete.” 

Officials said they have received six complaints against Better Built Homes, Inc., since March 2014.  

According to the BBB’s warning, consumers are “alleging that they have signed a contract with the company and paid a substantial down payment without any work being completed or homes being left incomplete.” 

Action News tells MHProNews that Suzanne Englen and her husband bought a modular home and garage in Fruit Cove. She said it was supposed to be finished back in February. Instead, she moved into the home in October. “They are quick to take your money and sign contracts,” she said. “But to actually get the work done is near impossible.” Englen says she’s called the company many times with little or no response. Now she said the company’s voice mailbox is full. 

Based on complaints, the BBB has given the firm an “F” rating. A lawsuit is also pending in St. Johns County court against Better Built Homes, Inc. ##

(Photo credit: Action News, JAX)